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Privacy Policy

View our Privacy Policy below.

Privacy Policy

13 August 2026 

  1. Introduction and Who We Are

Reaching a Generation South Africa (NPO Registration Number: 033-382-NPO) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.reachingageneration.org, sign up for our newsletters, make donations, or submit testimonies and information through our digital portals. 

For the purposes of the Protection of Personal Information Act (POPIA), Reaching a Generation South Africa is the Responsible Party. 

If you have any questions about this Privacy Policy or how we handle your data, please contact our Information Officer:

  • Information Officer: Anneli Wickham
  • Email: anneli@reachingageneration.org
  • Physical Address: Farm Geluk 285, Sterkrivier, Limpopo
  • Telephone: 015 491 1174
  1. Personal Information We Collect

We collect information that identifies you or can be used to identify you across our website portals. This includes:

  • Contact & Identity Data: Full names, email addresses, phone numbers, and physical or postal addresses collected via contact forms, inquiries, or registrations.
  • Newsletter Subscriptions: Email addresses and communication preferences when you opt-in to receive updates.
  • Financial & Donation Data: Payment information (such as credit card details, debit order instructions, or EFT records) required to process financial contributions, event fees, or issue Section 18A tax certificates. (Note: Online payment card details are processed securely through our third-party payment gateways like SnapScan, PayPal, Bloomerang, etc, and are not stored directly on our servers).
  • Testimonies & Submissions: Stories, feedback, photos, videos, or personal experiences shared through our testimonial portals or program feedback forms.
  • Technical Data: IP address, browser type, device information, and website usage data collected automatically via cookies.
  1. Special Personal Information

Under POPIA, certain categories of data are classified as Special Personal Information (such as religious beliefs, health status, or biometric data).

  • Because of the nature of our community and ministry work, testimonies or program registration forms submitted by users may occasionally contain sensitive details regarding health, personal struggles, or faith.
  • We only process Special Personal Information with your explicit consent, or where it is strictly necessary for the delivery of our NPO programs. Testimonies containing sensitive details will be anonymized or published only with your explicit written permission.
  1. Purpose of Collection (How We Use Your Data)

We use your personal information only for the specific, lawful purposes for which it was collected:

  • Newsletters & Communications: To send you organizational updates, impact reports, project news, and newsletters. You can opt out at any time by clicking the “unsubscribe” link at the bottom of our emails or contacting us directly.
  • Donations & Financial Processing: To process financial contributions, maintain accurate donor records, and comply with South African financial and tax legislation.
  • Supporter Database & Project Management: To manage our stakeholder relations, coordinate volunteer or program participation, and track community impact.
  • Testimonies & Advocacy: To share stories of transformation and impact in our reports, newsletters, or promotional materials.
  1. Information Sharing and Third Parties

We treat your personal data with strict confidentiality. We do not sell, rent, or trade your personal information to third-party marketers.

We may share your information only with trusted third-party service providers (operators) who assist us in running our operations, such as:

  • Cloud database and CRM providers, e.g., Google Workspace / Microsoft / Bloomerang / Simper / Planning Center / Monday.com, Pastel, etc.
  • Email marketing platforms, e.g., Active Campaign / Mailchimp.
  • Payment gateways, e.g., Bloomerang / Yoco / PayPal / SnapScan, etc.

All third-party operators are contractually bound to process your data securely and in compliance with POPIA standards. We may also disclose your information if required by South African law or legal process.

  1. Data Security and Safeguards

We implement robust technical and organizational security measures to protect your personal information against unauthorized access, loss, alteration, or destruction. This includes the use of secure SSL website encryption, restricted database permissions, and password-protected administrative controls.

In the unlikely event of a data security compromise, we will notify both the South African Information Regulator and affected data subjects as required by POPIA.

  1. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by South African law. For example, financial records, donor histories, and tax-related documentation are retained for the statutory periods required by the South African Revenue Service (SARS) and the Non-Profit Organisations Act.

  1. Your Rights Under POPIA

As a data subject, you have the legal right to:

  • Access: Request confirmation of whether we hold personal data about you and request a copy of that data.
  • Correction or Deletion: Request that we update, correct, or delete personal information that is inaccurate, outdated, or no longer necessary.
  • Object: Object to the processing of your personal information for direct marketing or specific operational purposes.
  • Lodge a Complaint: If you believe your privacy rights have been infringed, you have the right to lodge a complaint with the South African Information Regulator.